A quality management system is a set of processes and procedures, guided by an overall policy to plan and execute the key business processes of a company to the highest customer satisfaction. The word quality has a pretty subjective definition, depending from person to person. But the ultimate goal of quality is to satisfy the customer. This is the basic goal of a quality management system. As an additional benefit of following quality assurance best practices and norms, the processes become efficient, costs are saved and the overall company benefits from all of this. There are many quality management systems available worldwide and getting certified for the requirements is only half the job. Any company who has obtained a quality management system certification would attest for the fact that mainlining a quality management system is one of the hardest jobs ever. Here are some tips to make it easier.
One of the biggest quality management sins that one can commit is not being updated with the latest news pertaining to your quality management systems. A quality management system is most definitely not a static thing. Its requirements and best practices change from time to time. This is why you need to always be on the ball when it comes to the latest news about your quality management system, regardless of whether it is ISO 13485 in Singapore or OHSAS 18001. Make it a habit to go dedicate a time to read up and refresh your knowledge about the latest in the world of quality.
Training and awareness
Training and awareness programs are another mandatory requirement when it comes to maintaining your quality management system. For example, there are many companies willing to help you on conversion to ISO 9001:2015. Make use of such companies to ensure that your staff stay updated with the latest requirements of the quality management systems.
Despite training, most staff may not be enthusiastic about these measures. It is important to educate your staff and communicate in a manner to ensure that they feel very strongly about these standards. These standards should align well with company culture. Don’t hesitate to let go of employees who are apathetic or even openly refuse to follow certain standards.
Measure your progress
Last, but not the least, make sure that you periodically measure your progress, by way of achievement of quality objectives. With this, you will be actively contributing towards continuous improvement of your organization. It could also be incorporated as part of performance appraisals for employees.